Privacy Policy

Our practice and your privacy

Health Professionals need to obtain and record information from individual patients to ensure that patients are suitable for all manner of treatment and that any care provided is as safe and effective as possible.

Your personal information is handled in accordance with the practice’s privacy policy. We strive to ensure this is consistent with contemporary privacy legislation. You are entitled to know what information is held about you. This includes how and under what circumstances it may be disclosed, when consent is required for these purposes, and how your information is stored.

Our policy outlines how we protect the privacy of your personal health information.

Collection, use and disclosure of your health information

your personal medical record and history information is generally collected directly from you verbally on the day of your appointment or otherwise with your consent. However, from time to time we may receive information from other organisations, like X-Rays and letters of referral. When this occurs we will, where possible, make sure you know we have received this information. It is filed with your personal medical record.

Medicare, Department of Veterans Affairs and other bodies like Workcover require a range of patient health information to be collected by all health practitioners. Some information about you is also provided to Medicare and private health funds if relevant, for billing and medical rebate purposes.

To ensure quality and continuity of patient care your health information may have to be shared with other health care providers from time to time. Mostly this happens when referrals are necessary, but third parties like solicitors and insurance companies may ask for you information in certain circumstances. You should always be approached for consent first.

There are also situations where a health practitioner can be legally bound to disclose personal information. An example of this is mandatory reporting of certain crimes.

All of our therapists meet the mandatory regulatory standards and where possible we ensure they are members of their professional association.

It is necessary for us to keep your information for 7 years after your last attendance, or as long as prudent administrative needs.

Access to your information

You have the right to access your information. You may ask to view the information or ask for a copy of a part or the whole record. You may be asked to clarify the scope of the request. Often such a request will need to be in writing. There are some circumstances where you may be declined, but in such an event you will be informed of the reasons.

A charge may be payable where the practice incurs costs in providing access- particularly if a copy is required. This is allowable under the privacy guidelines.

The material that the health professional has copyright over might be subject to conditions that prevent further copying or publication without the professional’s permission.

If you find the information is inaccurate or incomplete you may have that information amended accordingly.

Upon a request, the patient’s health information held by this practice will be made available to another health service provider.

Parents/Guardians and Children

Under the privacy guidelines, the right of children to the privacy of their health information is based on the professional judgement of the Health Professional and consistent with the law, might be restricted from access by parents or guardians.

Informed Consent to treatment policy

At St George Health we adhere to best practices across the health care industry. When it comes to providing any type of intervention to patients in the form of hands-on treatments like massage, joint mobilisation, stretching, acupuncture, dry-needling or muscle techniques, the best practice involves gaining informed consent. At St George Health this is obtained from all our prospective patients before any examination or treatment is performed. This process involves communication of the potential risks that are involved with manual therapy examination and treatment to a patient before it takes place to allow them to make an informed decision about whether or not it is right for them to proceed. We never treat without informed consent. If the patient decides not to consent to treatment, we will do our best to advise them of what other alternative options might be available to them.

Cancellation of Appointments policy

We understand that unforeseen circumstances may develop that prevent you making an appointment. Please provide us with as much time as possible if you are unable to make your scheduled appointment. This allows other patients who may need treatment to utilise the booking time. We reserve the right to charge a cancellation fee if you fail to provide 24 hours notice of a cancellation.

Referrals Policy

St George Health is committed to providing excellence in health care. We encourage multidisciplinary approaches and open and timely communication. We will often rely on other tried and trusted health professionals to co-manage your complaints or provide other services that complement our treatment. The most appropriate heath care professionals are often ones whom you have a trusted relationship with, so we always aim to work cohesively with them where possible.

Otherwise, the practice has a developed network of quality health care professionals with whom we may suggest you consult. Referrals will always be guided by direct communication with the relevant health professional in our network to ensure quality health care for our patients.

Collection of website data
Stgeorgehealth.com.au uses Google Analytics cookies to track the demographics and interests of visitors we have to our website; what kind of device they are using; the city they are in; how long they spend on the site; what website they linked to us from and what pages they are looking at.
This helps us to understand what is working on the website and what needs to be improved. It will also allow us to run advertisements on Google, should we choose to do this in future.
The data we collect does not identify individual users and our treatment of the data complies with Google Analytics policies.
However, if you do not want Google Analytics tracking cookies, you can opt out at any time. Find out how to opt out of Google tracking cookies.

Health Care Philosophy

At St George Health we strive to provide excellence in clinical services and therapy. We believe this involves striking a balance between utilising the best from the expanding evidence base supporting specific therapies and working with traditional approaches that been successful at other times.

We believe that the future of clinical therapies lies in progressive approaches and interpretations of philosophy in light of advances in health care. We strive to conduct all of our patient consultations with these ideas in mind.

In practice, we will always involve you, the patient, in the decision-making process. In more complex cases more therapy might be needed and we will discuss this during the initial consultation process. We will take into account your circumstances, but our end goal is to get you pain-free and functioning at optimal levels. Our prognosis and treatment plans will prioritise this. Feel free to discuss any concerns you might have at any stage during the consultation, or if you would like more information about our practices and services then please give us a call at the clinic.

Yours in health,
St George Health