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Collection, use and disclosure of your health information

Information about your medical history and you family medical history is necessary to form accurate diagnosis and treatment planning. This information is generally collected directly from you or otherwise with your consent. However from time to time we may receive information from others, like X-Rays and letters of referral. When this occurs we will, where possible, make sure you know we have received this information.

Medicare, Department of Veterans Affairs and other bodies like Workcover require a range of patient health information to be collected by all health practitioners. Some information about you is also provided to Medicare and private health funds if relevant, for billing and medical rebate purposes.

To ensure quality and continuity of patient care your health information may have to be shared with other health care providers from time to time.

There are also situations where a health practitioner can be legally bound to disclose personal information. An example of this is mandatory reporting of certain crimes.

The Osteopaths at this practice are members of the Australian Osteopathic Association and have undertaken education in Privacy.

It is necessary for us to keep you information for seven years after your last attendance, or as long as prudent administrative needs.

Access to your information

You have the right to access your information. You may ask to view the information or ask for a copy of a part or the whole record. You may be asked to clarify the scope of the request. Often such a request will need to be in writing. There are some circumstances where you may be declined, but in such an event you will be informed of the reasons.

A charge may be payable where the practice incurs costs in providing access- particularly if a copy is required. This is allowable under the privacy guidelines.

The material that the osteopath has copyright over might be subject to conditions that prevent further copying or publication without the osteopath’s permission.

If you find the information is inaccurate or incomplete you may have that information amended accordingly.

Upon a request, the patient’s health information held by this practice will be made available to another health service provider.

Privacy policy

Osteopaths need to obtain and record information from individual patients to ensure that patients are suitable for osteopathic treatment, and that any health care provided is as safe and effective as possible.

Your personal information is handled in accordance with the practice’s privacy policy, and consistent with privacy legislation. You are entitled to know what information is held about you; how and under what circumstances it may be disclosed; when consent is required for these purposes; and how you information is stored.

This policy is designed to outline how we endeavour to protect the privacy of your personal health information.

Parents/Guardians and Children

Under the privacy guidelines the right of children to the privacy of their health information is based on the professional judgement of the Osteopath and consistent with the law, might be restricted from access by parents or guardians.

Referrals Policy

We strive to provide excellence in health care. As such the practice specialises in manual therapy and treating musculoskeletal injuries. We will often rely on other tried and trusted health professionals to co-manage your complaints or provide other services that complement our treatment. The most appropriate heath care professionals are often ones whom you have a trusted relationship with, so we always aim to work cohesively with them where possible.

Otherwise the practice has a developed network of quality health care professionals with whom we may suggest you consult. Referrals will always be guided by direct communication with the relevant health professional in our network to ensure quality health care for our patients.